How can I contact Ecomz support?

We're here to help you in multiple ways! Learn about Ecomz support.

If you happen to require any help, Ecomz experts are ready to answer your questions and assist you 24 hours of every day, 7 days a week, 365 days per year.

■ In this guide

Frequently Asked Questions (FAQ).
Contacting support.
Manuals.
Training.

■ Frequently Asked Questions (FAQ)

If you have any inquiries regarding the platform, your online store, features and integrations, orders, and shipping, or even your Ecomz account, you can simply visit the Help Center.

You can also learn more about the pricing and packages by clicking here, then you can scroll down to view the relative FAQs.

⭐Tip:

If you have a question and couldn’t find the right answer on the above pages, don’t hesitate to contact our awesome support team. Find out how below.

■ Contact support

There are numerous ways to contact our team of experts. Whether you’re facing a problem, reporting an issue, or just want to say hello, you can use one of the following methods:

Submit a request:

Method 1: Visit our help center and submit a request

Method 2: Go to Settings>Account> scroll to the bottom and click "Find experts".

■ Send us an email:

You can send a support email to help@ecomz.com if the issue you’re facing is not an urgent one and our technical team will contact you as soon as possible.

■ Start a live chat:

Use this method if you have a question and don’t feel like waiting for a reply:

Simply go to www.ecomz.com and click on the chat bubble in the lower right corner to talk with our experts.

You can also head to Home > Contact chat support in your Admin Menu if you’re logged in to your admin site.

In addition, you may click on Support > Chat support at the top of your Admin Menu if you’re logged in .

■ Help center

Note:

To visit the Help Center simply click here.

■ Training

We offer training on any topic related to your store, in order to optimize your knowledge of the Ecomz platform and facilitate the selling experience, such as:

Adding and classifying your products.
Customizing your theme.
Configuring the store settings.
Creating your marketing campaigns.
Adding scripts to your store (Google, Facebook, etc.).

These were some examples commonly requested but our training can cover any topic of your suggestion and need. For details about the training session pricing please contact our sales team on sales@ecomz.com.

Got further questions, or simply want to say hi, our 24/7 support team is always there!

Head to our live chat, email us on help@ecomz.com, or visit our Community forum to discuss and share ideas and thoughts with Ecomz creative community!