Enabling Credit Notes on ecomz

"Credit Notes" is a feature, offered by ecomz, that can be found in the App Store.

By activating it for 5.00 USD/Month, you can offer store credit to your customers instead of losing a sale. Clients can use these credits to purchase new items instead of simply asking for a refund.

Note:

This feature applies to registered customers only

Enabling Credit Notes

■ How to activate it:

Go to the Admin Menu (on the left)> App Store.
Choose "Credit Notes" and press on Activate.
Press on Pay Now.
Fill out the details and press Verify card.

■ How it appears to customers on the public site:

After the client completes an order, they can click on their account icon.
Click View Orders.
Once in the View Orders Page, click on the order number of the desired item
After clicking the order number, a page will show with the Cancel / Return options available.
Clicking on the Cancel option will open a Cancellation request which if approved, the customer will be refunded in Credit Notes.

■ How to deal with the submitted request from your admin site:

Please refer to the following guide on Processing Cancel/Return Requests

■ How clients benefit from Credit Notes on checkout:

For the client to view the available credit notes:
1. Click on Account icon.
2. Click on View Orders.
3. Click on Credit Notes.
4. The available credit notes will appear under Credit Note.

■ How can clients use their available credit notes:

Add a product or go to the cart to complete a purchase, press on proceed to checkout.
Click on proceed to payment details.
Press on Apply next to the credit notes.
Notice that the value of the credit notes is deducted from your payment amount.

That's all when it comes to activating and dealing with the Credit Notes Feature on ecomz!!

Got further questions, or simply want to say hi, our 24/7 support team is always there!

Head to our live chat, email us on help@ecomz.com, or visit our Community forum to discuss and share ideas and thoughts with ecomz creative community!