Enabling Product Questions and Reviews on ecomz Ecomz Technical Support February 02, 2021 13:29 Updated "Questions and Reviews" is a feature offered by ecomz, that can be found in the App Store. By activating it for 19.00 USD/Month, you can allow customers to post reviews and ask questions about your products. Note: This feature is available for free on Pro accounts!! Enabling Product Questions and Reviews ■ How to activate it: Go to the Admin Menu (on the left) > App Store. Choose "Questions and Reviews" and press on Activate. Press on Pay Now. Fill out the details and press Verify card. ■ How to set up the feature: Go to the Admin Menu (on the left) > My Store (1) > Settings. (2) Choose Products Questions and Reviews (3) from the settings menu. Fill out the details and press Save. ■ How it appears to customers on the public site: After going to a product on the public site, the client will have the option to post a review or a question related to it! In order to post a review, the merchant will send you a review request via email! In order to post a question, press on ask a question> fill the form > press on post a question. ■ How to view the submitted questions and reviews from your admin site: Go to the Admin Menu (on the left) > Shopping experience then choose whether you want to view the Questions or Reviews. You can Disapprove or classify as Spam any Question or Review. You can export the reviews to view them as an excel sheet and even edit them!! Once done you can import the newly updated excel sheet! This image refers to the Product Question This item refers to the Product Reviews. ■ How to edit the email template sent to clients when requesting a review: Press on App Store Find questions and reviews and press on settings Scroll to the end of the page and press on product rating and review under email templates Uncheck the box next to use ecomz template and keep it updated in order to be able to edit the email's template Edit the template the way you want!! That's all when it comes to enabling Questions and Reviews on ecomz!! Got further questions, or simply want to say hi, our 24/7 support team is always there! Head to our live chat, email us on firstname.lastname@example.org, or visit our Community forum to discuss and share ideas and thoughts with ecomz creative community! Was this article helpful? Yes 0 No 0 comments Have more questions? Submit a request Return to top Related articles Enabling Customer File Uploader on ecomz Enabling Request Quote on ecomz Enabling Low Stock Management on ecomz Configuring Abandoned Cart Recovery on ecomz ecomz vs. Shopify 0 comments Please sign in to leave a comment.