The Effect of Shipping on E-commerce

Shipping can provide a competitive advantage for your business since it is a major factor in retaining customers if it's speedy, safe and cost effective.

Learn more about Setting Shipping Zones and Rates on Ecomz and find out about the various shipping provider options Ecomz offers you including: Aramex, DHL, and Wakilni

■ Shipping for sales & marketing:

How to embed your brand with your shipping services (offline & online):

• With many stores selling similar items, shipping can be a differentiator in terms of speed & cost.
• Offering different payment solutions can also be an add on (make sure you are clear about all instructions).

■ Shipping for customer experience:

How shipping can make or break your relationship with your customers:

• Delivery is sometimes the only human contact the customer has with the store. It’s important for it to go well since it can help in retaining customers.
• Delivery experience includes visibility of the delivery process, allowing the customer to choose delivery times and track their shipment to enhance shopping experience.
• Different customers have different expectations from the delivery company (some want to be contacted, some not, some prefer messages, other phone calls) the delivery company has to remain flexible and understanding.

■ Shipping for operations:

How to manage your shipping with your orders:

• Have clear delivery, exchange and return policies.
• Provide clear instructions to the delivery company about cases that might happen during the delivery process.
• Implement safety measures for shipping. In light of the pandemic ensure safe, hygienic and contact less deliveries.

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