Processing Cancel/Return Requests on Ecomz

■View and select a cancel/return request

Step 1: Select an order

1. Navigate to the Admin menu (on the left) > Orders (1) > Cancel and return requests (2).
2. Click on the number of the order (3) you want to view and/or process its cancel/return request.

Step 2: Choose what to do with the order

1. Choose whether you want to Review & accept the return request or Decline it.
   

• Option 1: Review & Accept a Cancel / Return Request

1. Choose whether you want to refund as credit notes and send a confirmation email or not.
2. Click on Return Items.

• Option 2: Decline a Cancel / Return Request

1. Add the reason for declining the request and click on Decline..

That's all when it comes to processing a cancel/return request on your Ecomz store!! 

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