Processing Cancel/Return Requests on Ecomz Ecomz Technical Support October 13, 2021 18:59 Updated After activating the "Cancel/Return Request" Feature on your Ecomz store, your customers can now submit cancel/return requests. Learn how to process and deal with a Cancel/Return request on your Ecomz store. Processing Cancel/Return Requests ■View and select a cancel/return request Step 1: Select an order Navigate to the Admin menu (on the left) > Orders (1) > Cancel and return requests (2). Click on the number of the order (3) you want to view and/or process its cancel/return request. Step 2: Choose what to do with the order Choose whether you want to Review & accept the return request or Decline it. Option 1: Review & Accept a Cancel / Return Request Choose whether you want to refund as credit notes and send a confirmation email or not. Click on Return Items. Option 2: Decline a Cancel / Return Request Add the reason for declining the request and click on Decline.. That's all when it comes to processing a cancel/return request on your Ecomz store!! Got further questions, or simply want to say hi, our 24/7 support team is always there! Head to our live chat, email us on firstname.lastname@example.org, or visit our Community forum to discuss and share ideas and thoughts with Ecomz creative community! Was this article helpful? Yes 0 No 0 comments Have more questions? Submit a request Return to top 0 comments Please sign in to leave a comment.