Configuring Gift Cards on ecomz Ecomz Technical Support February 14, 2021 22:06 Updated After activating the gift card feature on ecomz, learn how to configure one to allow your customers to purchase gift cards! Configuring a Gift Card ■ What is a gift card? A gift card is a prepaid debit card that contains a specific amount of money available for use for a variety of purchases. There are generally two types of gift cards: Physical gift cards that need shipping and e-Gift Cards that are sent via email. ■ Set up Gift Cards To configure a gift card: Go to the Admin Menu > My Store > Settings > Gift Cards. Once on the page, click on "enable" under Setup. To enable Gift Cards or e-gift cards, simply make sure the box next to them is ticked. The terms and conditions related to gift cards can be typed into the box shown above with the possibility of linking it to an option from the drop-down menu under link type. You can choose whether to charge taxes or not by ticking the box next to charge taxes. You can either set when the gift card expired, or simply turn the toggle on so that the gift cards never expire!! ■ Gift Card and E-Gift Card configuration While configuring the gift card, there are multiple factors to take into consideration and fill. We'll walk through each of them! Name: give a name to the gift card. Brief Description: provide a brief description of the gift card. Description: provide a description to further inform customers about the gift card. Call to action: choose your call to action so customers can click on it and proceed. Requires Shipping: this is unique for physical gift cards only. If you choose that the card requires shipping, you'll have to add its weight and dimension. The shipping fees will be applied. Cover Image: Give your gift card a unique appearance! Details: Here you'll be able to choose a picture for the gift card, give it an SKU, set the price that the customer will pay and the value they will get. Custom Amount: this is unique for e-gift cards only! Don't forget to Save once done! ■ Add gift cards to the public site: To add the gift card to the public site, simply follow those steps: Go to the Admin Site > Sales boosters > Gift Cards > Issue Gift Card. Press on Generate next to Card Number. Press on Generate next to Pin. Choose the Currency and Initial Value. Press on Create gift card. Note: E-Gift cards can't be issued from here. Refer to the section above "Gift Card and e-Gift Card configuration" to configure an E-gift card. E-Gift cards will only show under Sales Boosters > Gift Cards > e-gift cards only after bought from the public site. ■ Enable payments through gift cards To accept payments through gift cards, simply go to My Store > Settings > Payment Methods > Press on Edit > Make sure Gift Card method is active. ■ Manage the E-Gift Card Email Once an E-gift card is bought and the order is completed on the back-end, an email will be sent to the recipient of the e-gift card. To edit the content of the email, refer to the following steps: Navigate to My Store > Settings > Notification > Edit "Your E - Gift Card Is Ready!" Make sure the box next to "use ecomz template and keep it updated" is not checked ■ How customers get and use gift cards Clients should simply press on the Gift Cards section you've added to your public site!! Gift Cards can be simply bought just like any product! e-gift cards can also be bought like other products, but customers will have to specify the Sender's name, recipient name, recipient email and choose whether to send the e-gift card via email right away or schedule a date to send it! Please note that the gift card won't be put in use unless the order is paid and its status is changed to Complete!! To pay using the value of the gift cards, customers will be given the option to add a gift card at the Payment Details page while checking out then the amount will be deducted from the order's total amount. ■ How to add Gift Cards to your public site: The gift cards automatically create a page for themselves! You only have to link it in the navigation tab the way you desire! To do that, simply go to My Store > Navigation > Add Menu > Link Type: Gift Card An easy way to allow customers to view their Gift Cards balance would be by creating a button for that! To do that, simply go to My Store > Navigation > Add Menu > Link Type: Gift Card Balance Don't forget to go to My Store > Themes > Customize Theme > Add the buttons created to your Menu for example! ■ How can customers view their gift card balance Once the client clicks on Gift Card Balance button on your public site, he/she will be redirected to insert their gift card number and PIN. Another way to access the Gift Card Balance is by Pressing the profile icon > View Profile > Gift Card. Once done successfully, the client will be redirected to check his/her Card Number, Expiry Date, Initial Value, Balance, and History of usage!! That's all when it comes to Configuring Gift Cards on ecomz! Got further questions, or simply want to say hi, our 24/7 support team is always there! Head to our live chat, email us on firstname.lastname@example.org, or visit our Community forum to discuss and share ideas and thoughts with ecomz creative community! Was this article helpful? 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