How can I contact Facebook Support via live chat?

Using Facebook Commerce Manager makes it easy for you to manage your Facebook shop. The process becomes even easier when you integrate your Ecomz store with your Facebook shop, since Ecomz works hand-in-hand with Facebook to ensure smooth automatic synchronization between both stores 😉

While the Facebook shop is generally easy to manage, you might face some issues that require contacting Facebook Support. Below are some easy-to-follow steps in order to contact Facebook Support:

1. Head to Facebook Business Settings on business.facebook.com/settings 
2. Log in to your Facebook account
   
   

   Note: Make sure you log in to the Facebook account on which your business has been created, or to the Facebook account of a Facebook Business Manager admin of your business. Learn how to add a Facebook Business Manager admin

3. Click on the "help icon (?)" (1).
   
4.  Click on "Contact Support Team" (2).
   
   

   Note: Facebook Live Chat support is available 24/7. However, the option may be temporarily unavailable due to high volumes of chat or updates. Give it another try in a few minutes! 😉 Meanwhile, you may check out Facebook help center for a plenty of guides and resources.

    

5. Fill the needed information then click on "Start Chat" (3).
   

A Facebook Support representative will be with you shortly via live chat to assist you with your enquiry.

That's all when it comes to contacting Facebook Live Chat Support!

Got further questions, or simply want to say hi, our 24/7 support team is always there!

Head to our live chat, email us on help@ecomz.com, or visit our Community forum to discuss and share ideas and thoughts with Ecomz creative community!