Product Recommendation vs Upsell/Cross-sell Ecomz Help Desk September 21, 2021 18:02 Updated Ever came across the Product Recommendations and Upsell/Cross-sell features on Ecomz then wondered what's the difference between the two? Well so did we! We've created this quick article to point out some of the differences between both features. Have a look 👀 ■ Customizability: Since Product Recommendation is an automated feature that uses advanced AI technology to offer recommendations, the options within this feature are predefined and you may choose to enable or disable each option within the feature! On the other hand, Upsell/Cross-sell offers you the ability to create custom campaigns and choose which products you'd like to recommend. You configure your own campaigns as you desire! ■ Algorithm: In the Product Recommendation app, products are recommended based on Artificial Intelligence (AI) and Machine Learning (ML) techniques that predict the most relevant products based on the customer’s shopping journey. Such advanced techniques ensure a personalized recommendation for each customer. In the Upsell/Cross-sell app, you'll have to manually configure your campaigns based on your own research and analytics. Predefined settings may be available depending on purchase history & most viewed products. ■ Purpose: The Product Recommendation feature is exclusively used for recommending products based on algorithms. The Upsell/Cross-sell feature offers, in addition to recommending products, the ability to add discounts for items purchased together. ■ Pricing: There are two versions of the Product Recommendation feature: Product Recommendation priced at 99.99 USD/MonthProduct Recommendation app is FREE for Pro and Pro Plus accounts. Product Recommendation Lite priced at 9.99 USD/MonthProduct Recommendation Lite app is FREE for Startup, Business, Pro and Pro Plus accounts. Upsell/Cross-sell is priced at 9.99 USD/MonthThe app is FREE for Business, Pro and Pro Plus accounts. That's all about Product Recommendation vs Upsell/Cross-sell. Feel free to drop a comment below if you find some more interesting differences 😉 Got further questions, or simply want to say hi, our 24/7 support team is always there! Head to our live chat, email us on email@example.com, or visit our Community forum to discuss and share ideas and thoughts with Ecomz creative community! Was this article helpful? Yes 0 No 0 comments Have more questions? Submit a request Return to top Related articles Enabling Credit Notes on Ecomz Enabling Product Recommendation on Ecomz How can I increase sales on my Ecomz store? 0 comments Please sign in to leave a comment.