Activating and Configuring Payment Requests on Ecomz Ecomz Community Support April 25, 2023 09:37 Updated "Payment Requests" is a feature offered by Ecomz, that can be found in the Apps Store. By activating it for 15.00 USD/Month, you can request online credit card payments from your customers by email and remind them of overdue payments at checkout. ■ How to activate it: Go to the Admin Menu (on the left) > Aps Choose "Payment Requests" and press Activate Press on Pay Now. Fill in your details and press Verify Card. ■ How to configure it: Go to My Store (1) > Store settings (2) > Payment requests (3) Switch the toggle button On to enable the Payment requests feature. You may choose to Require customers to settle due payments at checkout Switch the toggle button on to send automatic payment request emails to your customers. Under send email after field, choose after how many hours the system should automatically email the customer with a payment request following the payment due date. You may choose to repeat the email up to 3 times and choose after how many days you wish the email to be resent. The custom landing page URL field allows you to redirect your customer to a page with additional details on the subject (e.g. payment request policy).If left empty, the user will be redirected to the cart page. Don't forget to Save! 😊 ■ Customize payment request email template: The payment request email will be sent to the customer as a payment request. Below are the simple steps to customize it: Click on the Payment request template. Enable and turn On the toggle of Customize template if you wish to customize and edit the payment request email as desired, or you can keep it disabled and keep Ecomz template. Don't forget to Save! 😊 ■ Customize payment request confirmation email: This email will be sent to customers once they settle their payments. Below are the simple steps to customize it: Click on the Payment request confirmation Enable and turn On the toggle of Customize template if you wish to customize and edit the payment request email as desired, or you can keep it disabled and keep Ecomz template. Don't forget to Save! 😊 ■ Send Payment Request: To send a payment request, all you have to do is follow the simple steps below: Go to Orders > Orders then click on the order for which you wish to send a payment request. Under the What's next section, click on Request payment. The past due payments section will be shown followed by the Send payment request email section in which you enter:Email: Here, you may enter your client's email address. For multiple addresses, separate each email address with a comma.Message: Enter a custom message for each payment request Click on Send request. That's all for sending payment requests! ■ How do customers pay?: After sending a payment request, your customer receives the email belowNotice where your custom message from the previous section appears. Your customer then clicks on Pay Now. The button automatically redirects them to your store where Past due payments are shown and customers may Proceed to checkout Following that, customers may choose the Payment method they desire and then fulfill the due payments by confirming the order. That's all when it comes to activating and configuring Payment requests on Ecomz. Got further questions, or simply want to say hi, our 24/7 support team is always there! Head to our live chat, email us on help@ecomz.com, or visit our Community forum to discuss and share ideas and thoughts with Ecomz creative community! Was this article helpful? Yes 0 No 0 comments Have more questions? Submit a request Return to top 0 comments Please sign in to leave a comment.
