FAQ's

Multilingual and Multi-currency

• What is the Multi-currency feature on Ecomz?
• What are the supported languages on Ecomz?
• When adding another language, is there a feature on Ecomz that will translate automatically?

E commerce Store

• What is Ecomz for?
• How do I get started?
• Can Ecomz help me set up my store?
• Does Ecomz offer free themes?
• How can I activate features? How do I get billed?
• Do all plans benefit from the 24/7 support?

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Domain Set Up

• How do I set up my domain?
• Can I use my own domain name?
• Will the domain name remain *****.myecomz.com ?
• Do I also need hosting or only a domain name for my Ecomz store?

Store Design

• Adding a video to your store on Ecomz
• How do I add a video to my Ecomz store?
• How do I edit colors on my Ecomz website?
• Can I change the size of the logo on my Ecomz store?
• How can I edit fonts and text colors on my Ecomz store?
• Can I change the name of my Ecomz store?

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Product Listing

• How do I add a product?
• Can I import my products to the platform?
• Where can I know the product image required size from?
• How do I update my inventory?
• Can I customize my inventory and pricing per channel?
• Can I list a product under multiple categories?

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Shipping

• Why is an item not available in a certain country?
• How do I show shipping method options on my store?
• How are shipping rates determined?
• What are the available shipping methods at Ecomz?
• Can I add an integrated shipment manager?
• Do I need a shipping provider to fulfill my orders?

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Payment

• What kind of payments do you accept on Ecomz?
• Does Ecomz charge fees other than for subscription?
• How do I get billed for plans subscription?
• What is a billing cycle?
• Can I upgrade my plan during the billing cycle? How do I get billed?
• Can I downgrade my subscription? Do I get a refund?

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Multiple Stores Set Up

• How do I set the payout cycle on my marketplace store?
• How are marketplace payouts invoices calculated on Ecomz?
• What is a multi-seller marketplace store?
• Do I need a channel for every store I create on the Ecomz platform?
• Do I need a new account to create other stores?
• Can sellers upload their own content if I have a multibrand store or must I upload all products myself?

Promotional Tools

• How can I increase sales on my Ecomz store?
• How do I generate traffic for my Ecomz store?
• How many sales booster campaigns can I create?
• Do you do brand identity and social media services?

Emailing

• What is MailChimp and how do I activate it?

Other - FAQ's

• Why aren't all my products synced to Facebook Shop?
• How can I contact Facebook Support via live chat?
• How to clear my website's cache?
• How to improve the SEO ranking of my Ecomz site?
• Why should I refer to Ecomz's Help Desk?
• How can I avoid problems with printing orders on Ecomz?

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