FAQ's

Multilingual and Multi-currency

• What is the Multi-currency feature on ecomz?
• What are the supported languages on ecomz?
• When adding another language, is there a feature on ecomz that will translate automatically?

E commerce Store

• What is ecomz for?
• How do I get started?
• Can ecomz help me set up my store?
• Does ecomz offer free themes?
• How can I activate features? How do I get billed?
• Do all plans benefit from the 24/7 support?

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Domain Set Up

• How do I set up my domain?
• Can I use my own domain name?
• Will the domain name remain *****.myecomz.com ?
• Do I also need hosting or only a domain name for my ecomz store?

Store Design

• Adding a video to your store on ecomz
• How do I add a video to my ecomz store?
• How do I edit colors on my ecomz website?
• Can I change the size of the logo on my ecomz store?
• How can I edit fonts and text colors on my ecomz store?
• Can I change the name of my ecomz store?

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Product Listing

• How do I add a product?
• Can I import my products to the platform?
• Where can I know the product image required size from?
• How do I update my inventory?
• Can I customize my inventory and pricing per channel?
• Can I list a product under multiple categories?

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Shipping

• How are shipping rates determined?
• What are the available shipping methods at ecomz?
• Can I add an integrated shipment manager?
• Do I need a shipping provider to fulfill my orders?
• What’s the difference between billing address and shipping address?

Payment

• What kind of payments do you accept on ecomz?
• Does ecomz charge fees other than for subscription?
• How do I get billed for plans subscription?
• What is a billing cycle?
• Can I upgrade my plan during the billing cycle? How do I get billed?
• Can I downgrade my subscription? Do I get a refund?

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Multiple Stores Set Up

• What is a multi-seller marketplace store?
• Do I need a channel for every store I create on the ecomz platform?
• Do I need a new account to create other stores?
• Can sellers upload their own content if I have a multibrand store or must I upload all products myself?

Promotional Tools

• How can I increase sales on my ecomz store?
• How do I generate traffic for my ecomz store?
• How many sales booster campaigns can I create?
• Do you do brand identity and social media services?

Emailing

• What is MailChimp and how do I activate it?

Other - FAQ's

• How can I contact Facebook Support via live chat?
• How to clear my website's cache?
• How to improve the SEO ranking of my ecomz site?
• Why should I refer to ecomz's Help Desk?
• How can I avoid problems with printing orders on ecomz?
• What's a paid plan store?

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