What can I do about the store’s loading speed?

Gaelle Zaghlol

• March 05, 2021 10:43

One of my customers keeps complaining about the store’s loading speed, what can I do about that?

4

• Official comment

  

  Ecomz Support Team ecomz Staff

  • June 03, 2021 13:18
  • Edited

  Hello Gaelle👋!
  Welcome to Ecomz Community! 😊

  We’re happy to have you here!
  We all know how important it is to provide the best experience for your customers and that’s exactly what our team works on around the clock! In case the website is slowly loading on your customer’s end, I would suggest you have them check their connection as it is the most common cause, they may try using a different network or a different browser (Google Chrome, Safari,etc…) and all should be running smoothly. 😉😉

  Hope this helps! 😉

  Ecomz Support | All the help you need!
• 

  Gaelle Zaghlol

  • March 09, 2021 10:22

  I told my customer to use another network and it worked fine, thanks for your help!

  1
• 

  Ecomz Support Team ecomz Staff

  • March 09, 2021 10:32

  Welcome Gaelle!
  Always happy to help! 😉

  Ecomz Support | All the help you need!

  1

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