Why can't I access my store?

Anonymous

• June 02, 2021 13:21

I am trying to log in to my store but all I can see is a blank page and the help icon, what can I do about that?

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• Official comment

  

  Ecomz Help Desk ecomz Staff

  • June 02, 2021 15:15

  Hello! 👋
  Welcome to Ecomz Community! 😊

  No worries at all! All you have to do is clear your browser's cache as Juliana Yehya mentioned above! To do that please follow the steps below:

  1.  Open the Google Chrome Console by pressing the F12 key.
  2.  Select “Application” in the console’s top menu.
  3.  Select “Local Storage” in the console’s left menu.
  4. Right-click your site(s) and click clear to delete the local storage.
  5. Hold the Right-click for a couple of seconds on the Refresh icon then choose Empty Cache and Hard Reload.

  You can learn more about clearing your site's cache here

  Hope this helps! 😉

  Ecomz Support | All the help you need!
• 

  Juliana Yehya

  • June 02, 2021 15:10

  Hi
  I faced this issue before and reached out to the support team, they guided me on how to clear browser cache and it worked like charm!

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