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  1. Ecomz Help Center
  2. FAQ's
  3. Other - FAQ's

Other - FAQ's

  • I can't find the Ecommerce Settings for Google Analytics Enhanced Ecommerce

    Tried following the steps in this article but the View column containing the Ecommerce Settings option is not showing? Well worry not! We have a fi...

  • Why aren't all my products synced to Facebook Shop?

    Facebook has some strict requirements and standards to maintain an authentic and safe environment for enjoyable shopping. Each product and change m...

  • How can I contact Facebook Support via live chat?

    Using Facebook Commerce Manager makes it easy for you to manage your Facebook shop. The process becomes even easier when you integrate your Ecomz s...

  • How to clear my website's cache?

    It is a good idea to clear your browser cache every while because it: Prevents you from using old forms. Protects your personal information. Helps...

  • How to improve the SEO ranking of my Ecomz site?

    SEO can help you build better relationships with your audience, improve the customer experience, increase your authority, drive more people to you...

  • Why should I refer to Ecomz's Help Desk?

    In the current competitive era, earning customer satisfaction is Ecomz's primary goal. It’s a well-known fact that happy and satisfied customers ca...

  • How can I avoid problems with printing orders on Ecomz?

    Heading to your admin site and choosing an order to print without getting a result at all might sound frustrating!! But the solution is pretty much...

  • What's a paid plan store?

    After the 14-days trial period, you'll have the option to upgrade to one of our paid plans - they fit any kind of business: small, medium, or large...

  • What is Ecomz Partner Program ?

    We have a partner program if you are a designer, developer or an agency and are planning to offer Ecomz services to your clients. You can earn mont...

  • Where are ecomz offices located?

    Ecomz headquarters are in Lebanon. We also have offices in North-America, Europe and many partners in different regions. Our office numbers are +9...

  • How can I contact Ecomz support?

    We're here to help you in multiple ways! Learn about Ecomz support.    If you happen to require any help, Ecomz experts are ready to answer your qu...

  • Am I able to sell on Ecomz without a trading license?

    Yes you can, anyone from any place with legitimate products to sell can sell through Ecomz.  Do I need to have a registered business name/business ...

  • Do I need to have a registered business name/business license before making my store?

    No need to have one, you can sell cash on delivery (COD), on Ecomz without any registered company. However, if you plan to integrate with a shippin...

  • Does centralized mean that I can’t activate an add-on?

    Not at all! Centralized means that you can activate features without having to move from one layout to another to integrate a plug-in – our feature...

  • How do I deactivate a feature on Ecomz?

    Even though the features on Ecomz offer huge advantages and facilitate lots of stuff on your online store, deactivating a feature is an option!    ...

  • How do I add my store address on the invoice?

    It's easy to add your address to the invoice using Ecomz!    ■ How to add store address to the invoice Navigate to the Admin Menu and press on My ...

  • How do I disable receiving emails from Ecomz?

    You can control the notifications that are sent to your and your customers' emails on Ecomz.   Simply head to My Store (1) > Store settings (2) > ...

  • Can I transfer my existing e-commerce store to Ecomz?

    Yes, you may transfer all data to Ecomz platform, including the domain.    Got further questions, or simply want to say hi, our 24/7 support team i...

  • Does Ecomz work with WordPress?

    Both, Ecomz and WordPress are e-commerce platforms, but Ecomz has different platform tools and code than WordPress. Integration of the two is, unfo...

  • Does Ecomz have inventory integration?

    No, but since Ecomz is an API-driven platform we can easily connect it to another system. Contact our sales department via email at sales@ecomz.com...

  • How do I enable wishlist on my Ecomz store?

    Pretty simple! To enable whishlist on your Ecomz store just go to My Store (1) > Store settings (2) > Wishlist (3), then enable and Save (4)! Your...

  • What are multi-channels?

    Multi-channel selling is an option on Ecomz that enables you to sell many products on different marketplaces and in various regions to help you max...

  • Can customers add a note alongside their order?

    Ecomz gives you multiple options to show on checkout, and allowing the client to add notes alongside the order is one of them.  To do so, navigate ...

  • Is "Full Name" required on checkout?

    Ecomz gives you multiple options to show on checkout, and asking the for the customer's name is one of them. You can set the Full Name to require l...

  • Is "Birthday" required on checkout?

    Ecomz gives you multiple options to show on checkout and asking for the customer's Birthday is one of them. You can set the Birthday to hidden, opt...

  • Is "Gender" required on checkout?

    Ecomz gives you multiple options to show on checkout, and asking the for the customer's gender is one of them. You can set the Gender to hidden, op...

  • Is "Company Name" required on checkout?

    Ecomz gives you multiple options to show on checkout, and asking for the customer's Company Name is one of them. You can set the Company Name to hi...

  • Is "Phone Number" required on checkout?

    Ecomz gives you multiple options to show on checkout and asking for the customer's phone number is one of them. You can set the Phone Number to hid...

  • Is "Address line 2" required on checkout?

    Ecomz gives you multiple options to show on checkout, and asking for the client's address line 2 is one of them. You can set the Address line 2 to ...

  • Is "VAT Number" required on checkout?

    Ecomz gives you multiple options to show on checkout, and asking the for the customer's VAT number is one of them. You can set the VAT Number to hi...

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