English (US) العربية
Back to ecomz
Skip to main content
Back to ecomz Server Status Forum Submit a request
English (US) العربية
Sign in
  1. ecomz Help Center
  2. FAQ's
  3. Other - FAQ's

Other - FAQ's

  • What's a paid plan store?

    After the 14-days trial period, you'll have the option to upgrade to one of our paid plans - they fit any kind of business: small, medium, or large...

  • What is ecomz Partner Program ?

    We have a partner program if you are a designer, developer or an agency and are planning to offer ecomz services to your clients. You can earn mont...

  • Where are ecomz offices located?

    ecomz headquarters are in Lebanon. We also have offices in North-America, Europe and many partners in different regions. Our office numbers are +9...

  • How can I contact ecomz support?

    We're here to help you in multiple ways! Learn about ecomz support.    If you happen to require any help, ecomz experts are ready to answer your qu...

  • Am I able to sell on ecomz without a trading license?

    Yes you can, anyone from any place with legitimate products to sell can sell through ecomz.  Do I need to have a registered business name/business ...

  • Do I need to have a registered business name/business license before making my store?

    No need to have one, you can sell cash on delivery (COD), on ecomz without any registered company. However, if you plan to integrate with a shippin...

  • Does centralized mean that I can’t activate an add-on?

    Not at all! Centralized means that you can activate features without having to move from one layout to another to integrate a plug-in – our feature...

  • How do I deactivate a feature on ecomz?

    Even though the features on ecomz offer huge advantages and facilitate lots of stuff on your online store, deactivating a feature is an option!    ...

  • How do I add my store address on the invoice?

    It's easy to add your address to the invoice using ecomz!    ■ How to add store address to the invoice Navigate to the Admin Menu and press on My ...

  • How do I disable receiving emails from ecomz?

    You can control the notifications that are sent to your and your customers' emails on ecomz.   Simply head to My Store (1) > Settings (2) > Notifi...

  • Does ecomz have a plan that includes a Facebook store?

    Not at the moment, it is in the pipeline!! ecomz is currently working on a partnership with Facebook which will be available in the coming months. ...

  • I am already selling through Facebook can I integrate ecomz to it?

    Not at the moment, we have no estimated time but it is in our pipeline, ecomz already got the partnership with Facebook which should ease up the pr...

  • Can I transfer my existing e-commerce store to ecomz?

    Yes, you may transfer all data to ecomz platform, including the domain.    Got further questions, or simply want to say hi, our 24/7 support team i...

  • Does ecomz work with WordPress?

    Both, ecomz and WordPress are e-commerce platforms, but ecomz has different platform tools and code than WordPress. Integration of the two is, unfo...

  • Does ecomz have inventory integration?

    No, but since ecomz is an API-driven platform we can easily connect it to another system. Contact our sales department via email at sales@ecomz.com...

  • How do I enable wishlist on my ecomz store?

    Pretty simple! To enable whishlist on your ecomz store just go to My Store (1) > Settings (2) > wishlist (3), then enable and Save (4)! Your custo...

  • What are multi-channels?

    Multi-channel selling is an option on ecomz that enables you to sell many products on different marketplaces and in various regions to help you max...

  • Can customers add a note alongside their order?

    ecomz gives you multiple options to show on checkout, and allowing the client to add notes alongside the order is one of them.  To do so, navigate ...

  • Is "Full Name" required on checkout?

    ecomz gives you multiple options to show on checkout, and asking the for the customer's name is one of them. You can set the Full Name to require l...

  • Is "Birthday" required on checkout?

    ecomz gives you multiple options to show on checkout and asking for the customer's Birthday is one of them. You can set the Birthday to hidden, opt...

  • Is "Gender" required on checkout?

    ecomz gives you multiple options to show on checkout, and asking the for the customer's gender is one of them. You can set the Gender to hidden, op...

  • Is "Company Name" required on checkout?

    ecomz gives you multiple options to show on checkout, and asking for the customer's Company Name is one of them. You can set the Company Name to hi...

  • Is "Phone Number" required on checkout?

    ecomz gives you multiple options to show on checkout and asking for the customer's phone number is one of them. You can set the Phone Number to hid...

  • Is "Address line 2" required on checkout?

    ecomz gives you multiple options to show on checkout, and asking for the client's address line 2 is one of them. You can set the Address line 2 to ...

  • Is "VAT Number" required on checkout?

    ecomz gives you multiple options to show on checkout, and asking the for the customer's VAT number is one of them. You can set the VAT Number to hi...

  • Should I upload the images again after editing the exported excel sheet?

    Not at all !!After uploading your pictures the first time, all of them will be stored on our cloud storage !!  Once you view the exported excel she...

  • How do I make my ecomz store logo appear when sharing the URL?

    On ecomz, there is a minimum logo size that must be met in order to show the logo alongside the URL when shared. The minimum size for the logo is 2...

  • How do I easily resize an image online?

    In order to resize an image to meet your ecomz theme image size recommendation or to resize your logo, we recommend using an online image resizing ...

  • How do I stop the browser from auto-filling my credit card credentials?

    You might not want the browser to save your credit card credentials and autofill them on ecomz or anywhere else!   There are a few easy steps to fo...

  • What is commission management?

    Commission Management is a sales technique that allows a commission-based payout for each seller in your store. It accurately ensures that sales re...

  • Next ›
  • Last »
Ecomz Logo in white

Solutions

  • Create Online Presence
  • Drive Traffic
  • Drive Engagement
  • Increase Conversion
  • Boost Retention
  • Integrate with apps
  • Theme store

Support

  • Help center
  • Frequently asked questions Forum Blog

Company

  • About Us
  • Terms and Conditions
  • Privacy Policy Contact Us
Join us on LinkedIn Join us on Facebook! Join us on Youtube Join us on Twitter Join us on Instagram
Copyright © 2020 ecomz, SAL
Powered by Zendesk