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  1. Ecomz Help Center
  2. FAQ's
  3. E commerce Store

E commerce Store

  • What is Ecomz for?

    Ecomz is an all-in-one scalable and user-friendly e-commerce platform. It will help you build your online store, grow your revenue stream and rank ...

  • How do I get started?

    One word: Register! To register an account on Ecomz, all you have to do is to fill a registration form. Once you do, you will be able to enjoy our ...

  • Can Ecomz help me set up my store?

    Absolutely! Ecomz experts are quite handy when it comes to the store setup, you can contact them for more details!You can also visit the service pa...

  • Does Ecomz offer free themes?

    We surely do! You can visit the theme store on Ecomz and see for yourself. We constantly update our theme store by generating new trendy themes – k...

  • How can I activate features? How do I get billed?

    To activate a feature on Ecomz  all you have to do is click on App store from the Admin Menu (on the left) of the platform. Ecomz offers features s...

  • Do all plans benefit from the 24/7 support?

    Of course, we’ve got everyone’s back! All Ecomz subscribers can benefit from our 24/7 support. If you face a problem, have a query or simply want t...

  • Do I have to sign a contract to start my online store on Ecomz?

    Only Pro Plus (enterprise) store subscribers should sign a contract to start their online store on Ecomz. If you wish to subscribe to any other pla...

  • Is it possible to open an online store on Ecomz if I don't have a credit card?

    Unfortunately not. A credit card is a must for validation purposes, since Ecomz is a subscription-based platform. Every billing cycle, fees will be...

  • Can I sell online during the first 14 days of registration?

    During the first 14 days of registration on Ecomz, you'll be able to utilize the platform on all levels, except for actually selling; unless you en...

  • What’s the difference between a merchant account and an owner account on Ecomz?

    The merchant account on Ecomz equals company/brand account which includes all information related to it - such as: name, address, warehouse, etc. I...

  • What CRM can I sync with Ecomz platform?

    Any integration through API's is feasible but it needs to be as a customization on Ecomz . Our sales team can give you a quote which will be sent ...

  • How can I connect my ERP system to Ecomz?

    Our e-commerce platform is API driven, which means that your system can be connected to the Ecomz platform through public API keys. Please contact ...

  • Can I link a mobile app to my Ecomz store ?

    Our e-commerce platform is API driven, which means that your system can be connected to the Ecomz platform through public API keys. Please conta...

  • How can I activate the Terms and Conditions on my Ecomz store?

    Pretty simple! To activate terms and conditions on your Ecomz store just go to My store (1) > Store settings (2) > General (3).  Scroll to the bot...

  • Do I have to install Ecomz?

    Not at all! Ecomz is a cloud-based e-commerce platform, which means that it works on all operating systems and all browsers - you won’t need to ins...

  • Is the Ecomz platform responsive?

    Our e-commerce designs are all responsive; you’ll be able to sell online and manage your Ecomz store(s) from any device you like - be it a desktop...

  • Can I invite users to manage my store?

    Yes, most Ecomz plans allow you to invite users to manage your store! Startup lite stores are allowed 1 user and Startup stores are allowed 2. Busi...

  • Do you offer refunds?

    Unfortunately, we don’t. However, Ecomz gives you the chance to start your online store for a minimum fee and keep it as such forever.  So sign up,...

  • What does pausing the store mean?

    When you pause your Ecomz store, you’re putting it to sleep for a while.If you decide to do so, all your data will be stored - until you reactivate...

  • What do I do if my account got suspended?

    If your Ecomz account got suspended, you will have 30 days starting from the day of suspension to reactivate it, after that period your store will ...

  • If I cancel my store, will I be cancelling my account as well?

    It's a definite yes, you can no longer access your account once you have cancelled your Ecomz store. You can send an email to help@ecomz.com for m...

  • How do I close my account?

    We are sorry to see you go! :( If you are facing any issues with your Ecomz store, our 24/7 support team is always there and will help you make eve...

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