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  1. Ecomz Help Center
  2. FAQ's
  3. Payment

Payment

  • What kind of payments do you accept on Ecomz?

    You'll be able to accept credit card payments, COD (cash on delivery) or both. For credit card payments, we're already integrated with leaders in t...

  • Does Ecomz charge fees other than for subscription?

    There are absolutely no hidden costs on Ecomz!  Apart from the subscription fee, we charge for each selected feature, add-on, and paid theme respec...

  • How do I get billed for plans subscription?

    Once you choose a paid plan on Ecomz, you’ll need to enter your valid credit card details to subscribe. Our system will validate you card by deduct...

  • What is a billing cycle?

    Once you subscribe to a plan on Ecomz, the billing cycle starts and lasts for 30 calendar days. At the end of the billing cycle, your credit card w...

  • Can I upgrade my plan during the billing cycle? How do I get billed?

    Indeed you can! Once you upgrade your plan on Ecomz, you'll be automatically charged for the pro-rata portion of the upgraded plan, for the remaind...

  • Can I downgrade my subscription? Do I get a refund?

    You can downgrade your subscription on Ecomz if certain conditions were met. If your downgrade request didn’t fit these conditions, our system will...

  • If I have an existing payment processor can I use that instead? Is it free?

    We can integrate it for you on Ecomz, but first, you'll need to send an email to our sales department (sales@ecomz.com) in order to verify its feas...

  • Will I be charged for pausing my Ecomz store?

    As pausing your store requires storing your data, you will be charged for that service. However, Ecomz will charge you a reduced cost. To learn mor...

  • Is there any payment gateway setup that does not require a license?

    2checkout and Stripe are the best options to go with for your Ecomz store if you don't have a company registered under your name. Yet they will be ...

  • How do I process manually-created orders on my Ecomz store?

    If you didn’t receive the order from your Ecomz store, you’ll have to manually create an order. Learn how to create an order After creating your or...

  • Can I use local credit cards in Lebanon?

    Yes you can use it on Ecomz, as long as the bank issuing the card accepts online payments. Please check with your bank to confirm.    Got further q...

  • How to avoid calculating the taxes twice on Ecomz?

    Taxes are calculated automatically on Ecomz, but you can override these tax rates for greater control over the taxes you charge.  Most of the time,...

  • Does Ecomz take a commission ?

    Ecomz Startup lite plan is the only plan that is commission based which is a fixed monthly fee, plus 5% + $1.5 transaction fee, but if you upgrade ...

  • Does Ecomz take a cut out off every transaction paid via credit card, on top of transaction fees?

    No additional payment will be taken for orders paid via credit card, Ecomz only takes 5% + $1.5 transaction fee for Startup lite plan for every suc...

  • I got billed twice for plan, what do I do?

    You can raise your concern through our Ecomz online chat, by clicking on the icon at the bottom-right corner of the page, or email us at sales@ecom...

  • Is there a one-time payment plan on Ecomz?

    Ecomz platform is a subscription-based system. A lot of considerations are taken into account when customizing a payment plan, and for that, we hav...

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